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Individuals Use of Technology to Track Health Care Charges and Costs

One-third of individuals tracked health care charges and costs online
2017

In the past 12 months, have you used a computer, smartphone or other electronic means to do any of the following...

The image is a bar chart that shows the percent of individuals that use an electronic means to manage health care, communicate with a health care provider, and perform health related tasks. Thirty four percent of individuals track health care charges and costs. Forty two percent looked for a health care provider. Twenty nine percent sent or received text message with a health care provider. Thirty five percent communicated with a health care provider via email or the Internet. Forty percent scheduled doctor's appoinments online. Forty one percent filled out health related tasks or paperwork online.
The image is a bar chart that shows the percent of individuals that use an electronic means to manage health care, communicate with a health care provider, and perform health related tasks. Thirty four percent of individuals track health care charges and costs. Forty two percent looked for a health care provider. Twenty nine percent sent or received text message with a health care provider. Thirty five percent communicated with a health care provider via email or the Internet. Forty percent scheduled doctor's appoinments online. Forty one percent filled out health related tasks or paperwork online.
Summary:

Overall, 1 in 3 individuals tracked health care charges and costs with a computer, smartphone, or other electronic means in the past 12 months. About 4 in 10 individuals filled out paperwork related to their health care or made health care appointments online. Over one-third communicated with their provider online, while 3 in 10 individuals communicated with their health care provider via text message. Just over 4 in 10 individuals looked for a health care provider online.

Results are available for "Communicating with Health Care Provider" questions and Track health care charges and costs from HINTS 5, Cycle 2, 2018, but are not statistically different from 2017. The remaining questions were not part of this cycle of HINTS. Future results may be published from the next cycle of HINTS.

Source:

HINTS 5, Cycle 1, 2017

Notes:

Denominator represents all individuals, weighted percentages reflect national estimates.

Suggested Citation:

Office of the National Coordinator for Health Information Technology. 'Individuals Use of Technology to Track Health Care Charges and Costs,' Health IT Quick-Stat #57. dashboard.healthit.gov/quickstats/pages/consumers-health-care-charges-costs-online.php. April 2018.