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Individuals Use of Technology to Track Health Care Charges and Costs

One-third of individuals tracked health care charges and costs online
2017

In the past 12 months, have you used a computer, smartphone or other electronic means to do any of the following...

The image is a bar chart that shows the percent of individuals that use an electronic means to manage health care, communicate with a health care provider, and perform health related tasks. Thirty four percent of individuals track health care charges and costs. Forty two percent looked for a health care provider. Twenty nine percent sent or received text message with a health care provider. Thirty five percent communicated with a health care provider via email or the Internet. Forty percent scheduled doctor's appoinments online. Forty one percent filled out health related tasks or paperwork online.
The image is a bar chart that shows the percent of individuals that use an electronic means to manage health care, communicate with a health care provider, and perform health related tasks. Thirty four percent of individuals track health care charges and costs. Forty two percent looked for a health care provider. Twenty nine percent sent or received text message with a health care provider. Thirty five percent communicated with a health care provider via email or the Internet. Forty percent scheduled doctor's appoinments online. Forty one percent filled out health related tasks or paperwork online.
Summary:

Overall, 1 in 3 individuals tracked health care charges and costs with a computer, smartphone, or other electronic means in the past 12 months. About 4 in 10 individuals filled out paperwork related to their health care or made health care appointments online. Over one-third communicated with their provider online, while 3 in 10 individuals communicated with their health care provider via text message. Just over 4 in 10 individuals looked for a health care provider online.

Source:

HINTS 5, Cycle 1, 2017

Notes:

Denominator represents all individuals, weighted percentages reflect national estimates.

Suggested Citation:

Office of the National Coordinator for Health Information Technology. 'Individuals Use of Technology to Track Health Care Charges and Costs,' Health IT Quick-Stat #57. dashboard.healthit.gov/quickstats/pages/consumers-health-care-charges-costs-online.php. April 2018.